Policies

 

REFUNDS

 

Due to the nature of this business and COVID-19, ALL SALES ARE FINAL. Wigs and hair extensions cannot be resold after being handled, or worn by buyer.
ALL CUSTOM UNITS AND READY TO SHIP WIG SALES ARE FINAL

Cancelations are only accepted within 24hrs of original purchase date. There will be a $50 restock fee. Cancelations are not valid on ready to ship items.

Returns are only accepted when you have received the wrong items.

SHIPPING

 

PROCESSING TIME for all CUSTOM SERVICES  will be 10-14 BUSINESS DAYS ! 
Shipping starts AFTER the processing time is completed. For all ready to ship products, shipping time is 2-3 business days. 
Processing time for all Bundles will be 5-7 BUSINESS DAYS!

 

SHIPPING TIME

Shipping time occurs after the processing period has finished.

(United States) 1-2 BUSINESS DAYS via USPS Priority Mail Express. Order Must be placed by 4pm to meet Express Shipping Drop-off Deadline.

 

 (United States) 2-3 Business Day Shipping USPS First Class Mail

International) 6-10 BUSINESS DAYS via USPS Priority Mail

This time does not include the processing period

Expect delays during sales periods & holidays.

INTERNATIONAL SHIPPING

(International) 6-10 BUSINESS DAYS via USPS Priority Mail Shipping

We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package.

 

LOST/STOLEN PACKAGES

We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced. We offer shipping options at checkout that give customers the option to add insurance to their package. If the customer does not choose to protect their items with insurance, we will not be able to file any claims with the post office.All Packages come with a Tracking number.If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office.